Groups have a problem single offices do not. A caller wants the closest location, or the soonest opening, or a specific doctor. Our agents work from your location list and calendars so the booking lands in the right place.
Reporting is broken out by office. You see how many appointments each location booked and how many of those patients showed up.
How we approach it
Map the leaks
We start with your phones and your schedule, not your ads. Where do leads go unanswered? Where do bookings fail to show? Each of those is an attrition point, and each one gets an owner.
Fix the answer before buying more traffic
More leads into a line nobody picks up is wasted spend. We make sure every lead is contacted by a person, fast, before we scale campaigns.
Launch the campaigns
Search, social and local campaigns aimed at the services you want to grow, with landing pages written for people comparing options.
Confirm, recover, report
Confirmations and no-show calls protect the visit. Results are counted in your own system, not ours.
How it usually unfolds
- Setup
Access to your scheduling system, call scripts written in your language, campaign accounts reviewed.
- Launch
Campaigns go live and every lead gets a call. We watch contact and booking rates closely.
- Ongoing
Confirmations, recall and reactivation run alongside new patient work. We review results with you on a fixed rhythm.
Every practice moves at its own pace, so we do not attach dates to these phases.
A common mistake
Letting every office answer the phone its own way.
What we track
- Time from lead to first call
- Contact rate on new leads
- Appointments booked, by service
- Show rate on booked visits
- Recovered no-shows
- Cost per booked appointment
What we need from you
- Access to your scheduling system or a clear booking process
- Your services, price ranges and insurance rules
- A contact on your team for escalations
- Approval of scripts and ad copy before launch
How we compare
Monarchy vs a standard agency
| Topic | Monarchy | Standard agency |
|---|---|---|
| Speed to launch | Agents and playbooks are already built, so setup is short and work starts on what you have. | Long discovery and onboarding before anything goes live. |
| Cost structure | Specialist agents handle the repeatable work. You pay for senior attention and outcomes, not hours. | Billed by hours and headcount, so cost grows with every task. |
| Integrated team | Marketing, creative and a call center staffed by people, working with our agentic systems in one team. | Usually one discipline. Calls, creative and automation go to other vendors. |
| Results tracking | Booked and attended appointments, counted in your own system. | Clicks, impressions and leads. |
| Track record | A long record of booked and attended appointments, reported in our clients’ own systems. | Often reported as reach or traffic. |
| Phones | Calls are answered by people today. Voice agents are coming as an option. | Calls often go to voicemail or an outside answering service. |
| Supervision and guardrails | Agentic systems follow the rules and guardrails we set. We supervise production in many areas, and you supervise the areas you manage. | AI use is often ad hoc or not disclosed. |
What Monarchy can do
- We run thousands of AI agents across many functions.
- A fully equipped call center, integrated with AI and run in a compliant way.
- Our staff are trained on HIPAA requirements, and our systems are built to meet HIPAA requirements.
- Marketing, lead generation and B2B strategy projects that perform.
- We run major surveys and develop acquisition strategies.
Questions we hear
Can reporting be split by office?
Yes. Bookings and attendance by location.
How many dental offices do you work with?
Monarchy works with dental offices across the US, and that experience shapes every plan.
Where are appointments counted?
In your own scheduling system. That is the number we report on, not one we keep ourselves.
Tell us about your practice.
Pricing and scope are set on the first call.